Refund policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

Returns window

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging where possible.

How to start a return

Email us at info@handlemyaffairs.com with your order number and the reason for your return. We'll confirm the return address and next steps.

Return postage

Unless an item arrives faulty, damaged, or not as described, you are responsible for the cost of returning it to us. We recommend using a tracked service, as we can't take responsibility for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll let you know it's been approved and issue your refund to your original payment method. Refunds are usually processed within 5–10 working days of us receiving the item, though your bank or card provider may take a little longer to show it.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us at info@handlemyaffairs.com as soon as possible. In these cases, we will cover the cost of return postage and offer a replacement or full refund.

Digital products

Digital or downloadable products cannot be returned once accessed or downloaded, except where faulty or not as described, in line with your statutory rights.

Your statutory rights

This policy is in addition to, and does not affect, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. For most online purchases, you have a legal right to cancel within 14 days of delivery for any reason, even if it falls outside the terms above — contact us if you wish to exercise this right.